Return and Refund Policy

RETURN & REFUND POLICY

We will accept returns on all stock merchandise (excluding final sale clearance items) within 30 days of purchase invoice date. All items must be returned in new condition and in original packaging and cannot be used.

Custom Made Items: Custom items are non-returnable. We cannot accept returns on any custom items.

Please note: we cannot offer exchange on items. If you have an unwanted item please initiate a return and then order the new item as a new order. Your return will be processed separately.

What if my order is damaged or defective?

Please contact customer service at [email protected] or call us at 888-697-3524 so we can replace or exchange for you.

Am I responsible for shipping costs on the returned items?

Return shipping costs are the customer responsibility. We recommend using a shipping service that provides delivery confirmation via tracking numbers such as UPS or USPS. In instances where we assist in providing a prepaid label to the customer we deduct the cost of the shipping from the return amount. Actual shipping cost will be required on all orders and returns unless return is a result of our error. Shipping cost from the original order is non-refundable.

Do you charge a restocking fee?

As long as the item is returned in new condition and original packaging we do not charge a restocking fee. We inspect all returns for condition during the return process. Instances where products are disheveled, damaged, dirty or otherwise in a condition where they cannot be returned as new may result in a restocking charge.

How long does it take to get my refund?

All refunds will be processed back to the original form of tender. Refunds are processed within 5 business days of arrival at our location. Once a refund is initiated the payment processor may take up to an additional 7-10 business days to process and post your refund. Actual shipping cost will be required on all orders and returns unless return is a result of our error. Shipping cost from the original order is non-refundable.

How should I package and send my return?

Simply include a copy of the return authorization form with your return and wrap the package securely. Please clearly mark the outside of the package with the Return information. We recommend using a shipping service that provides delivery confirmation via tracking numbers such as UPS or USPS.

Please print and fill out the Return Authorization Form below to include with your returned merchandise.

Ship your package, via your preferred carrier to:

Gettysburg Flag Works

Returns (note your order # here)

715 Columbia Turnpike

East Greenbush, NY 12061

RETURN AUTHORIZATION FORM TO PRINT & INCLUDE IN RETURNED PACKAGING